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Privacy Policy

Last updated: August 2026

Komba Tanzania Safari takes the protection of your personal data seriously. This Privacy Policy explains how we collect, use, store and protect personal data when you visit our website or contact us regarding our safari and travel services. We aim to process personal data in accordance with applicable data protection laws, including the data protection laws applicable in Tanzania and, where applicable, the European Union General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).

1. Data Controller

The controller responsible for the processing of personal data through this website is:

 

Komba Tanzania Safari
Owner: Geofrey Dietrick Komba
Kiwe, Arumeru District
Arusha Region, Tanzania
P.O. Box 15361
Arusha, Tanzania

Email: geofrey@komba-safari.com
Phone: +255 753 489 070

2. Personal Data We Collect

Depending on how you use our website or contact us, we may collect the following categories of personal data:

  • name
  • email address
  • telephone number
  • country of residence
  • preferred travel dates
  • number of travellers
  • safari preferences and travel requirements
  • information you voluntarily provide in messages or enquiry forms
  • information relating to your safari booking or travel arrangements
  • technical information generated when you visit our website, such as IP address, browser type, device information and access data
  • information about your use of our website, where you have consented to the use of analytics technologies

We ask you to provide only the information necessary for your enquiry, booking or other request.

3. How We Collect Your Data

We may collect personal data when you:

  • submit a contact or safari enquiry form
  • contact us by email
  • contact us by telephone
  • contact us through WhatsApp or another communication channel
  • make a booking or request information about our services
  • otherwise communicate with us
  • visit and use our website
  • consent to the use of analytics cookies or similar technologies

4. Why We Process Your Personal Data

We may process your personal data for the following purposes:

  • responding to your enquiries
  • preparing safari proposals and quotations
  • communicating with you about your requested safari
  • processing and managing bookings
  • arranging travel-related services requested by you
  • providing customer support
  • communicating important information relating to your booking
  • complying with legal, accounting and regulatory obligations
  • protecting our website and preventing fraud, misuse or security incidents
  • analysing how visitors use our website and improving its content, functionality and performance, where permitted or based on your consent
  • improving our website and services where this is permitted by applicable law

Where the GDPR applies, the legal basis for processing may include:

  • your consent, where consent is required
  • the performance of a contract or taking steps at your request before entering into a contract
  • compliance with a legal obligation
  • our legitimate interests in operating, protecting and improving our business and services, provided that your rights and interests do not override those interests

Where Google Analytics or other non-essential analytics technologies require consent under applicable law, we will process the relevant data only on the basis of your consent.

5. Contact and Enquiry Forms

If you contact us through a form on our website, we process the information you provide in order to respond to your enquiry and, where applicable, prepare a safari proposal or take steps towards a possible booking. We retain enquiry information for as long as reasonably necessary to handle your request and maintain business records, unless a longer retention period is required or permitted by law. Please do not provide sensitive personal information through a general website contact form unless it is necessary and specifically requested.

6. Safari Bookings

If you decide to book a safari with us, we may need additional personal information in order to organise and provide the requested services.

Depending on the nature of the booking, this may include information necessary for accommodation, transport, park access, travel arrangements, invoicing or other services directly connected with your safari. Where such information is required to provide the services you have requested, we will process it only for the relevant purpose and in accordance with applicable law.

7. Sharing of Personal Data

We do not sell your personal data. We may share personal data with trusted third parties where this is necessary to provide the services you request or operate our business. Depending on your safari arrangements and the services used on our website, recipients may include:

  • accommodation providers
  • transport providers
  • local service providers and guides
  • national parks or authorities where information is required for the requested service
  • payment providers
  • website hosting and technical service providers
  • email and communication service providers
  • Google, where Google Analytics is used in accordance with your privacy settings and applicable law
  • professional advisers, accountants or legal advisers where necessary
  • public authorities where disclosure is required by law

We share only the information reasonably necessary for the relevant purpose.

8. International Data Transfers

Komba Tanzania Safari is based in Tanzania. If you contact us or make a booking, your personal data may therefore be processed in Tanzania.

Your data may also be transferred to or processed in other countries where our service providers, travel partners or technical providers operate.

Where we use Google Analytics, information collected through the service may be processed by Google and its affiliates or service providers in accordance with Google’s applicable terms and data processing arrangements.

 

Where applicable data protection law requires safeguards for international data transfers, we will take appropriate steps to ensure that such transfers are carried out lawfully and with an appropriate level of protection.

9. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected. The retention period may depend on:

  • whether you have made an enquiry or booking
  • the duration of our contractual relationship
  • applicable legal, tax, accounting or record-keeping obligations
  • the need to resolve disputes or enforce legal claims
  • the retention settings configured for analytics data

When personal data is no longer required, we will delete or anonymise it where appropriate and technically feasible.

10. Website Server Logs

When you visit our website, technical information may automatically be processed by our hosting or technical service providers. This may include:

  • IP address
  • date and time of access
  • requested pages or files
  • browser type and version
  • operating system
  • referring website
  • other technical information necessary for the operation and security of the website

This information is processed primarily to ensure the security, stability and proper operation of our website and to investigate technical or security incidents.

11. Google Analytics

We use Google Analytics 4, a web analytics service provided by Google, to better understand how visitors use our website and to improve its content, functionality and performance.

 

Google Analytics may collect information about your use of our website, including information such as pages visited, interactions with website content, approximate location, device and browser information, referring sources, and other usage information.

 

Google Analytics uses cookies and similar technologies to recognise and analyse user interactions and website usage. The exact information processed may depend on the configuration of our Google Analytics implementation and your privacy or consent settings.

 

We use Google Analytics only in accordance with applicable data protection requirements. Where required by law, Google Analytics is activated only after you have provided your consent through our cookie or consent management tool.

 

You may withdraw or change your consent at any time through the privacy or cookie settings available on our website. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

 

Google Analytics may use information collected through our website to provide analytics and measurement services. We do not intentionally send directly identifiable personal information, such as names, email addresses or telephone numbers, to Google Analytics.

 

Google states that individual IP addresses of users in the European Union, Switzerland and the United Kingdom are not logged or stored in Google Analytics. IP address information may nevertheless be processed as part of the technical collection and delivery of analytics data before being deleted or otherwise handled in accordance with Google’s applicable systems and settings.

 

For further information about how Google processes data, please refer to Google’s privacy information.

12. Cookies and Consent

Our website uses cookies and similar technologies. Some cookies are technically necessary for the proper operation and security of the website. These may be used without consent where permitted by applicable law.

 

We may also use non-essential cookies or similar technologies for analytics purposes, including Google Analytics. Where consent is required, these technologies will not be activated until you have provided the required consent. When you visit our website, you may be given the opportunity to accept, reject or manage non-essential cookies through our cookie or consent management tool.

 

Your consent preferences may be communicated to relevant services, including Google Analytics, through an appropriate consent management mechanism.

 

You can withdraw or change your consent at any time through the privacy or cookie settings available on our website.

You can also manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

13. Third-Party Services

Our website or services may use third-party providers for functions such as website hosting, communication, forms, email delivery, analytics, maps or other technical services.

 

Where third-party services process personal data, the processing of such data is subject to the relevant agreements, safeguards and privacy practices applicable to those services.

 

Specific third-party services used on this website may be identified in our cookie settings, consent tool or other notices provided when you use the relevant service.

14. WhatsApp and Other Communication Services

If you contact us through WhatsApp or another third-party communication service, your communication may also be processed by the provider of that service in accordance with its own privacy policy and terms.

 

Please note that Komba Tanzania Safari does not control the independent processing of personal data carried out by third-party communication providers.

15. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

 

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security.

16. Your Rights

Depending on the applicable law and your circumstances, you may have rights regarding your personal data, including the right to:

  • request access to your personal data
  • request correction of inaccurate or incomplete data
  • request deletion of your personal data in certain circumstances
  • request restriction of processing in certain circumstances
  • object to certain processing
  • withdraw consent where processing is based on consent
  • request the transfer of certain personal data where applicable
  • lodge a complaint with a competent data protection authority

The availability and scope of these rights depend on the applicable law. To exercise your rights, please contact us using the contact details provided in this Privacy Policy.

17. Complaints

If you are concerned about how we process your personal data, we encourage you to contact us first so that we can try to resolve the matter.

You may also have the right to lodge a complaint with a competent data protection authority, including, where applicable, the supervisory authority in your country of residence or the authority competent under the applicable data protection law.

18. Children

Our website and services are not intended to collect personal data from children through general website enquiries without the involvement of a parent or legal guardian.

 

Where personal information relating to a child is required for a safari booking or travel arrangement, we will process such information only where necessary for the relevant service and in accordance with applicable law.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations or data processing practices.

The current version will always be published on this website. The date at the top of this Privacy Policy indicates when it was last updated.

20. Contact

For questions about this Privacy Policy or the processing of your personal data, please contact:

 

Komba Tanzania Safari
Owner: Geofrey Dietrick Komba
Email: geofrey@komba-safari.com
Phone: +255 753 489 070
Arusha Region, Tanzania